We have product, people and processes to implement the software successfully. We focus on providing prompt and professional support to manage problems and concerns. OccuCare is the full product with the critical implementation, installation and training expertise to drive your business success. Our focus is on helping you maximize your investment in our technology.
OccuCare's health and safety consultants have rich analysis and implementation experience. During a Business Process Analysis, they take an in-depth look at current business processes, business workflow and pain points, gap analysis, and to understand detailed metrics and reporting needs. The time required for these analyses ranges from a few days to several weeks, depending on the level of engagement requested. At the conclusion of the BPA, we recommend best practices based on industry standards as well as consultant expertise. The result is a tremendously detailed recommendation – including solution configuration plans – to help clients meet specific requirements.
Sapphire adheres to a strict implementation methodology to maximise acceptance and take-up of the Vidyalaya solution. Each project has a Implementation Manager who co-ordinates resources required by organisation as well as our own technical and implementation resource. This ensures that the system is delivered to exact requirements.
We have designed structured, hands-on training programs to meet the specific learning needs of different groups of user. User training is organized into a series of training sessions carefully designed to meet the learning needs of individual users. A wide variety of training options are available like
We are dedicated to providing world class levels of service, and we operate under a Service Level Agreement which defines what to expect. All clients have access to OccuCare’s helpdesk support.
You can rely on us to provide prompt, friendly assistance.
The support center is staffed by fully trained OccuCare professionals in-house at the OccuCare head office. This means that your contact within the support center can effectively respond to your system questions and can quickly access the resources needed for rapid resolution of more complicated issues.
OccuCare also follows an established standard for project management. From the initial project start-off, to development of the project plan and to delivery.
OccuCare assigns a account manager (AM) to each client. The AM is personal representative at OccuCare, who will work closely with client team to promote ongoing and effective communication.
Following implementation, a Sapphire Account Manager will work with the client to assist with queries and any further requirements that may arise. Account Managers will also be in regular communication with clients, to maintain a long-term understanding of the business and address any issues that arise. He shares news about new and future developments in OccuCare’s functionality, including improvement to the existing platform or the development of new modules.
OccuCare is continually enhanced around a structured program of development, which includes feedback from clients, user groups, and best practice from many industry sectors. Feedback is collated and reviewed and development schedules are planned accordingly. Instead of major releases we operate an incremental update strategy which enables us to be more responsive to customer requirements. Updates typically occur several times a year once they have passed through our development, testing and QA processes.